Returns & Exchanges

At Pokonut, we want you to be completely satisfied with your natural beauty journey. If our products aren't the perfect fit for your skin, we offer a hassle-free 30-day return policy on all eligible purchases.

Return Process

• 1.
  Initiate Your Request

  Log into your Pokonut account or visit our returns portal with your order number and email address to start the process.

• 2.
  Pack with Care

  Ensure the items are in their original packaging; please include any promotional gifts or samples that came with the specific product being returned.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.