Frequently Asked Questions
Everything you need to know about Pokonut's natural beauty care.
Are Pokonut products suitable for all skin types?
Yes, our products are formulated with gentle, natural ingredients designed to be safe and effective for all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email.
What is your return policy?
We offer a 15-day return policy for unused and unopened products. If you receive a damaged item, please contact our support team within 48 hours.
Are your products cruelty-free and vegan?
Absolutely. Pokonut is committed to ethical beauty; we never test on animals and our entire range is 100% vegan.
Which payment methods do you accept?
We accept all major credit cards, debit cards, UPI, and popular digital wallets for a secure and seamless checkout experience.
Do you use synthetic fragrances or parabens?
No, our philosophy is rooted in clean beauty. All products are free from parabens, sulfates, and synthetic fragrances.